Term and Conditions

1. Introduction

Nine West Shop, located at 4298 Main Street, Seattle, US 98101, operates this e-commerce website. Our goal is to offer high-quality footwear, including clogs, flats, heels, hiking shoes, and sandals, to customers worldwide (excluding some Asian countries and remote areas). These terms apply to all users of the site, including browsers, shoppers, and contributors.

2. User Obligations and Responsibilities

As a user of Nine West Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to adhere to these obligations may result in the termination of your access or orders.

3. Products and Services Description

Nine West Shop specializes in crafting footwear that combines elegance with comfort. Our collections include:

• Clogs, Flats, Heels, Hiking Shoes, and Sandals: Each product is designed with meticulous attention to detail, using quality materials to ensure durability and style.

We strive to provide accurate product descriptions, images, and pricing. However, slight variations in color or design may occur due to screen settings. If you have questions about a product, please contact our customer service team at [email protected] before purchasing.

4. Order and Payment Terms

Order Process

When you place an order on our website, you will receive an email confirmation. Orders are processed within 1-2 business days after payment confirmation (orders on weekends or holidays are processed the next business day).

Payment Methods

We accept the following payment methods to ensure a secure transaction:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through encrypted systems. By providing payment information, you confirm that you are authorized to use the chosen method.

Shipping

We ship globally, excluding some Asian countries and remote areas. For specific details, contact our customer service. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs or unforeseen circumstances. You are responsible for providing a correct shipping address.

Cancellations and Changes

Orders can be canceled or modified within 24 hours of placement by contacting us. Once an order is shipped, cancellations are not possible.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Nine West Shop or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

6. Returns, Exchanges, and Refunds

We want you to be satisfied with your purchase. Our returns and exchanges policy is designed for your convenience:

• Return Window: 15 days from the delivery date.
• Condition: Items must be unworn, in original packaging with all tags attached.
• Non-Returnable Items: For hygiene and safety, we cannot accept returns on hiking boots showing signs of outdoor use, any footwear with visible wear or damage, or items from final sales.

To initiate a return or exchange, email [email protected] with the required details (order number, items, reason, etc.). Once approved, you will receive a return shipping label. Return shipping costs are your responsibility unless the return is due to our error.

Refunds are processed within 5-7 business days after we receive the returned items and will be issued to the original payment method. Shipping charges are non-refundable unless the return is our fault.

7. Limitation of Liability

Nine West Shop strives to provide accurate information and reliable services, but we are not liable for:

• Delays or failures in delivery due to factors beyond our control (e.g., weather, customs).
• Minor discrepancies in product color or design due to digital displays.
• Indirect damages arising from the use or inability to use our products or website.

Our total liability in any circumstance shall not exceed the purchase price of the product in question. This limitation applies to the fullest extent permitted by law.

8. Privacy and Data Protection

We value your privacy and handle your personal data in accordance with applicable laws. By using our site, you consent to our collection and use of information as described in our Privacy Policy (available on our website). We do not sell your data to third parties.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Washington. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Seattle, US.

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the new terms.