At Nine West Shop, we’re committed to ensuring your complete satisfaction with every purchase. Just as we meticulously craft our footwear collections—from professional Clogs to elegant Heels, comfortable Flats to adventurous Hiking boots, and stylish Sandals for every occasion—we apply the same dedication to providing a seamless returns experience.

Quick Overview

Return Window: 15 days from delivery date

Condition: Items must be unworn, in original packaging with tags attached

Refund Processing: 5-7 business days after we receive your return

Return & Exchange Process

1 Review Our Policy

Before initiating a return, please ensure your items meet the following criteria:

  • Items are in original, unworn condition
  • Original packaging and tags are intact
  • Return is initiated within 15 days of delivery
  • Proof of purchase is available

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Hiking boots that show signs of outdoor use or wear
  • Any footwear with visible wear, scuffs, or damage
  • Items purchased during final sale or clearance events

2 Initiate Your Return

To begin the return or exchange process, please contact our customer service team using the template below:

Return Request Template

Email Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Email Content:

Dear Nine West Shop Customer Service,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [Product Names and Sizes]
Reason for Return: [Size Issue, Style Preference, etc.]
Preferred Resolution: [Refund / Exchange for Size [Size] / Exchange for Product [Product Name]]

I confirm that the items are in original condition, unworn, and with all tags attached.

Thank you for your assistance,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

3 Package Your Items

Once your return is approved:

  1. Place items in their original packaging
  2. Include the original packing slip or order confirmation
  3. Securely package to prevent damage during transit
  4. Use the return shipping label provided by our customer service team

4 Shipping Your Return

Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Information

Processing Time

Once we receive your return, please allow:

  • 5-7 business days for refund processing
  • Additional 3-5 business days for the refund to appear in your account, depending on your financial institution

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card
  • PayPal: Refunded to your PayPal account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, the process is similar to returns. Once we receive your returned items, we’ll ship the replacement product using your preferred shipping method. If the exchange item is of higher value, we’ll contact you for the price difference.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Address: 4298 Main Street, Seattle, US 98101

At Nine West Shop, we believe that elegance extends to every aspect of your experience with us—including our returns process. We’re committed to ensuring your satisfaction with the same dedication we bring to crafting footwear that combines comfort, elegance, and reliability.