Privacy Policy

At Nine West Shop, we believe that elegance should extend to every aspect of your shopping experience, including how we handle your personal information. Just as we meticulously craft our footwear collections—from professional Clogs to elegant Heels, comfortable Flats to adventurous Hiking boots, and stylish Sandals for every occasion—we apply the same dedication to protecting your privacy.

1. Information We Collect

Personal Information You Provide

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Account Information: Username, password, preferences, order history
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Browsing Data: Pages visited, time spent on site, referring website
• Purchase History: Products viewed, items added to cart, completed transactions

2. How We Use Your Information

We use your personal information to provide the seamless and secure shopping experience that modern women deserve:

• Order Processing: To process your purchases, arrange shipping, and handle returns
• Customer Service: To respond to your inquiries and provide support
• Personalization: To recommend products that match your style preferences
• Security: To protect against fraudulent transactions and unauthorized access
• Communication: To send order confirmations, shipping updates, and occasional style inspiration (with your consent)
• Improvement: To enhance our website, product offerings, and customer experience

3. Data Sharing and Disclosure

We treat your information with the same care we apply to designing our footwear collections. We may share your data only in these specific circumstances:

• Service Providers: Trusted partners who assist with payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Just as our shoes are crafted to support your every step, our security measures are designed to protect your information:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Encryption: We use advanced encryption technology for all sensitive information
• Payment Security: Payment details are processed through PCI-compliant partners
• Access Controls: Strict internal policies limit access to your personal information
• International Transfers: As we serve customers globally (excluding some remote areas and parts of Asia), your data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

We respect your control over your personal information, offering these rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Like the perfect fit of our shoes, we use cookies to ensure your browsing experience is comfortable and personalized:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products and offers (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

7. International Data Transfers

As a global brand serving customers worldwide (excluding some remote areas and parts of Asia), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website and products are designed for adult customers. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new effective date.

10. Contact Us

At Nine West Shop, we’re committed to protecting your privacy with the same dedication we bring to designing footwear that combines comfort, elegance, and reliability. Thank you for trusting us with your style journey.