Welcome to Nine West Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, delivery services, and shopping experience. Can’t find what you’re looking for? Our customer service team is always here to help.
Product Information
What types of shoes do you offer?
We specialize in five main categories: Clogs for professional settings, Flats for everyday comfort, Heels for elegant occasions, Hiking boots for outdoor adventures, and Sandals for warm-weather style. Each collection is designed to support modern women’s dynamic lifestyles.
Are Nine West shoes true to size?
Yes, our footwear is designed to fit true to size. We recommend ordering your usual shoe size. Each product page includes detailed sizing information to help you make the perfect selection for your comfort needs.
Do you offer wide-width options?
Currently, we focus on standard widths across our collections. However, our designs incorporate comfort features that accommodate various foot shapes. Specific fit information is available on each product page.
Ordering & Payment
What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal. Your transaction security is our priority, ensuring a worry-free shopping experience from selection to delivery.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your security is our top concern throughout the shopping process.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.
Shipping & Delivery
What are your shipping options?
We offer two reliable shipping methods:
• Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch
• Free Shipping: Available for orders over $50, processed in 1-2 business days, delivered via EMS within 15-25 days after dispatch
• Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch
• Free Shipping: Available for orders over $50, processed in 1-2 business days, delivered via EMS within 15-25 days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing before they’re handed to our delivery partners. We work efficiently to get your stylish new arrivals to you as quickly as possible.
Where do you ship?
We ship worldwide to most international destinations, bringing Nine West comfort and style to your doorstep. Unfortunately, we’re unable to deliver to some remote areas and parts of Asia due to logistical constraints.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email that allows you to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn items in original packaging within 15 days of receipt for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. Include your order number and the reason for return, and we’ll guide you through the simple steps.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our dedicated customer service team is here to help! Email us at [email protected], and we’ll respond within 24 hours during business days.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within 24 hours during business days.
Step into style with confidence, knowing your Nine West Shop experience is in expert hands. We’re not just delivering shoes—we’re delivering comfort, elegance, and the perfect companion for every step of your journey.